Appointments

Online Booking

You can book an appointment by phone, online or at reception. We book appointments at 10-minute intervals and up to 12 weeks in advance.

If you want to see a particular doctor please ask. It is usually better to see the same doctor for follow-up but if your problem is urgent you may need to see another doctor. All our doctors share the responsibility for assisting you with your health.

If you need an appointment outside working hours, e.g. evening or weekend please note that we offer out of hours appointments from Monday to Friday between 18:30 – 20:00 and on Saturdays 09:00 – 12:00 and 13:00 – 16:00.

Please be on time for your appointment. If you do not make your appointment in time, you may have to reschedule.

Urgent Appointments or Advice

So that all our patients can see or speak to a doctor for any urgent concerns we have an on-call doctor every day.

Please call us before 10:00 Monday to Friday to speak to the on-call doctor for anything that cannot wait for a routine appointment. You will either be put straight through or will be called back as soon as possible. If you need to be seen, the doctor will arrange an appointment for you – usually later the same morning. If we can assist you without you needing to come in, we will do our best to do that for you.

If you call after 10:00 it will usually not be possible to see you the same day as the rest of the day is taken with booked appointments, home visits and other urgent duties.

Cancellations

If you cannot attend an appointment, please call us on 0203 006 2741 as soon as possible so other patient can use it or alternatively, you can use the on-line access to cancel your appointment.

Check with reception if we have your phone details up to date and enjoy faster and easier booking!