NHS Friends and Family Test

At the NHS, our primary goal is to provide you with the best possible experience of care. To help us achieve this, we have introduced the NHS Friends and Family Test, a straightforward yet powerful tool for collecting your valuable feedback.

Your insights are crucial to us as they enable us to constantly evaluate and enhance our services. The NHS Friends and Family Test invites you to share your honest opinions about the care you received. By telling us what you liked about your experience and where you feel we could make improvements, you play a pivotal role in helping us to shape the future of our services.

When you provide your feedback, it offers us a clearer understanding of your experience. This includes the aspects of our service that met or exceeded your expectations, as well as areas that may have fallen short. We deeply value this information as it allows us to pinpoint specific areas that require attention and improvement.

Your participation in the Friends and Family Test is more than just a response; it’s a vital part of our commitment to delivering high-quality care. Every piece of feedback is carefully reviewed and taken into account. We use this data to implement meaningful changes that will enhance the quality of care we provide.

For instance, if you highlight a positive experience, we can recognise and build on those strengths across our services. Conversely, if you point out an area needing improvement, we can address those concerns promptly and effectively. This process of continual feedback and adjustment is integral to maintaining and raising the standard of our care.

Ultimately, your feedback helps us to ensure that we are meeting your needs and expectations. It empowers us to make informed decisions that lead to better patient outcomes and satisfaction. We encourage you to take a few moments to complete the NHS Friends and Family Test. Your input is invaluable to us and is instrumental in our mission to provide the best possible care to everyone who uses our services.

Thank you for taking the time to share your thoughts. Together, we can significantly improve the quality of care within the NHS.